However, should you return an item, the cost of shipping will be deducted from your total refund. Delivery time from 1 to 6 business days. Please view the provided map for transit time estimation. Note that air and ground shipping times are measured in business days.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
DYODD will gladly pay for free shipping for every order valued over RM99 via courier depending on the order. Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
DYODD may provide insurance coverage for select item we ship out. Note: You may be asked to sign for the package upon delivery.
- Peninsular Malaysia: Free on all orders over RM99 MYR / RM5.00 MYR For Orders Under RM99.00
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact DYODD to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to DYODD, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, DYODD will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact DYODD to make any necessary corrections. Product discrepancies that are not notified to DYODD within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us to better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. DYODD reserves the right to replace the original packaging of products sold herein. DYODD cannot guarantee a replacement of the manufacturer’s original packaging.