If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse (excluding shipping and handling charges) Note: you may exchange or return it for a refund within 14 days from delivery for pre-owned items.
Returns are subject to a Return Merchandise Authorization from dyodd.com. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by contacting dyodd.com. Some items on dyodd.com may be considered special items and may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:
-In new condition
-In their original packaging
-Must include all packing material, blank warranty cards, manuals, and accessories.
-Ship via insured ground service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.
Select items sold on dyodd.com may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be:
- Items that we do not have in the warehouse
- Items that we do not have listed on our website that are specially ordered from our distributor
- All orders that have a sale price equal to or greater than RM1,000.
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the dyodd.com staff via mail, fax, or e-mail.